Privacy Policy
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Last Updated: January 2024 | Effective Date: January 1, 2024
Information We Collect
Personal Information: When you contact us, request samples, or inquire about our products, we may collect your name, email address, phone number, company name, job title, and business address.
Technical Information: We automatically collect certain information when you visit our website, including your IP address, browser type, device information, and website usage patterns through cookies and similar technologies.
Business Information: For B2B transactions, we may collect company details, project specifications, purchasing requirements, and communication preferences.
How We Use Your Information
To respond to your inquiries and provide customer support
To process sample requests and product information
To send technical specifications and product updates
To improve our website and services based on usage patterns
To comply with legal obligations and business requirements
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Authorized Partners: With our certified distributors and installation partners to fulfill your requests
Service Providers: With trusted third-party service providers who assist in our operations
Legal Requirements: When required by law or to protect our rights and safety
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- • SSL encryption for data transmission
- • Secure server infrastructure
- • Regular security updates
Administrative Controls
- • Access controls and authentication
- • Employee training programs
- • Data retention policies
Your Rights and Choices
You have the following rights regarding your personal information:
Access: Request copies of your personal data
Correction: Request correction of inaccurate information
Deletion: Request deletion of your personal data
Portability: Request transfer of your data
Objection: Object to processing of your data
Withdraw Consent: Withdraw consent at any time
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website usage. You can control cookie preferences through your browser settings.
Essential Cookies
Required for basic website functionality
Analytics Cookies
Help us understand website usage patterns
Marketing Cookies
Used to deliver relevant content and ads
Questions About This Privacy Policy?
If you have any questions about this Privacy Policy or our data practices, please contact us using the information below.
Email Contact
privacy@luxefloor.com
legal@luxefloor.com
Mailing Address
Privacy Officer
LUXEFLOOR Manufacturing
China
We will respond to your privacy-related inquiries within 30 days of receipt.